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Delivery & Returns Information

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Normal Delivery Schedule

All orders placed before 3:00pm on a weekday will be dispatched the same day. You will receive a confirmation email as soon as your order is received and dispatched. You can also follow the status of your order at any time by logging into your Muldale account.

 

Standard Deliveries - 2-4 days

Orders over £50: FREE delivery on all UK Mainland

Orders under £50: £3.99 UK Mainland Delivery 

 

Next Day Delivery - 1 day

Orders must be placed before 3pm for next day delivery. Excludes weekends offshore, remote postcodes and Highlands (see below).

Next Day Delivery: £6.99 to UK Mainland

 

Offshore, Remote Postcodes & Highlands UK

Inverness (IV), Guernsey (GY), Outer Hebrides (HS), Isle of Man (IM), Jersey (JE), Ayrshire (KA), Highlands and Orkney (KW), Paisley (PA), Perth & Kinross (PH), Shetlands (ZE). The postcodes do not qualify for Free Delivery or Next Day Delivery. 

0-2kg = £4.99 Two Day Tracked

2.1kg+ = £8.99 Two Day Tracked

 

Portsmouth (PO), St Ives (TR). These postcodes qualify for Free Delivery above £50 but do not qualify for Next Day Delivery. 

0-2kg = £4.99 Two Day Tracked

2kg+ = £8.99 Two Day Tracked 

 

EU Deliveries

The cost of deliveries within the EU depends on the total weight of your order. All orders under 2kg will be sent via a European service. We will use an international courier service for orders over 2kg. EU deliveries usually take between 5 - 10 working days to arrive. EU orders are usually tracked dependent on weight and cost of purchase. We do not post orders over 30kg to these destinations. 

EU delivery:

Service Temporarily Suspended 

 

International Deliveries (outside of the EU)

The cost of international deliveries depends on the total weight of your order. All orders under 2kg will be sent via a fixed rate. We will use an international courier service for orders over 2kg. International deliveries can take anywhere between 4 days and 3 weeks to arrive depending on your location. We deliver only to the locations below. PLEASE NOTE: Muldale cannot be held responsible for any customs costs or delays your order may incur. In most cases, but not all as it is not always possible, International orders are tracked and you will be emailed the tracking number. We do not post orders over 30kg to these destinations. 

International delivery:

United States - £29.99  International Delivery

Canada - £29.99  International Delivery

If you have any questions or queries regarding delivery not covered by the FAQ section please feel free to contact us.

 

Returns Information

We offer 100% 30 Day Money Back Guarantee. We are happy to accept returns made within 30 days of the shipping date indicated on your sales receipt. After 30 days your order will be assumed satisfactory and claims of shipment errors or requests for returns will not be accepted. Items may be returned provided that the item(s) are returned in clean, sellable condition with all tags and packaging intact, subject to the discretion of the Muldale. Please fill out the returns information form on the back of your order invoice and ensure to include it inside your return parcel. Returns received without this cannot be guaranteed a full refund.

If you receive a damaged or faulty item, please contact us first on 01427 610682 or E-mail help@muldale.com, as we often require an image of damages and it may not be necessary for you to be inconvenienced by sending the product back to us.